A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on ...

David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people [Hannah Roe / BBC] Emergency call handlers say they "love helping" those in ...

Motorola Solutions uses AI to help address delays in 911 emergency calls and improve response times. Its Vesta NXT software helps 911 call handlers gather and summarize data for quicker communication.

An ambulance call handler is walking 35 miles in a day to raise money for a NHS staff charity after some of his colleagues ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Durham Police call handlers were kept busy over the festive period dealing with hundreds of calls to the force control room.

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...