Two concepts that probably sound like buzzwords for many are “design thinking” and “revenue operations.” Why? Possibly because both of them have been hot topics in the last couple of years. Revenue ...

Quite simply, work is different today. The COVID-19 pandemic has upended workplace routines and destroyed norms. Team rooms have become Zoom rooms. Gone are the informal chats in the hallway or by the ...

The workplace is evolving and there are a myriad of choices to made when considering which technology your organization utilizes and supports. The workplace is evolving and there are a myriad of ...

Intrigued by last week’s post about IDEO using design thinking to fight poverty? Then you might want to check out this provocative essay on The Atlantic’s Web site: When design focuses on ...

Every year, hundreds of health professionals, educators, learners, patients and community members, systems leaders, and policy makers converge at the Nexus Summit to work together toward better care, ...

The tide is shifting in both the private and public sectors as organizations discover they must focus on the customer experience to be successful. “The last best experience that anyone has anywhere, ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...

Harvard Business Review lauds the collaborative prompt “How might we” (HMW) as the “one secret phrase that all top innovators use.” And it’s certainly known as the quickest way to shift design teams ...

To advance in your career, do you need to move to a new institution? People have asked me that question many times. And my response has always been, “It depends on the institution and on you.” To ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...