RICHARDSON, Texas, April 3 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec company (Nasdaq: TKLC), today ...

We've been asking some vendors and industry experts questions for our May Workforce Management article. Here is what two experts, Bill Durr of Witness Systems and Paul Leamon of IEX Corporation had to ...

Partnership and New Spanish Version Make Workforce Management More Accessible to Growing Mexican Market "The Mexican contact center market is growing. More and more centers in the region are deploying ...

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce management software on steroids. Workforce ...

Editor's Note: Throughout the month of May, we'll be adding the full text of our interviews with the Workforce Management vendors we spoke to. Look for them on the current issue page. Every call ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Bank of America Corp. has selected Richardson's IEX Corp ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

Workforce management took center stage at the recent ICCM show in Las Vegas. The surging interest in workforce management applications comes at a time when companies are battening down their call ...