Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
Amazon Web Services (AWS) has packaged up another in-house Amazon capability and made it available to customers, having announced Contact Lens for Amazon Connect on Tuesday. CEO Andy Jassy has touted ...
Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...
A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan to understand their benefits. With Trampoline AI, health plans, third-party ...
Here are eight ways machine learning and artificial intelligence tools are being leveraged in data centers to solve some of the IT world’s biggest issues around data, cybersecurity and server ...
On October 3-4, 2025,The Federal Reserve Bank of Philadelphia and the Center for Applied AI at the University of Chicago Booth School of Business are co-hosting a conference on Frontiers in Machine ...
At Pew Research Center, we collect and analyze data in a variety of ways. Besides asking people what they think through surveys, we also regularly study things like images, videos and even the text of ...
Barely a week goes by when you don’t see a product or service advertised as powered by “machine learning.” When a label is so broadly employed, it risks being devalued — or used to describe something ...
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