“I thought that was OK because it didn’t say I couldn’t do that in the SOP.” Have you ever heard that from one of your crewmembers when you confronted them for making a mistake or bad judgment call?

A salient fact about management is the lack of clarity as to what it is. The monumental quantity of writing on the topic is vitiated by the lack of agreement as to what is being discussed. The ...

This represents a waterfall type of approach to project planning, where one phase flows into the other. It works well for certain industries such as construction and manufacturing, but it is less ...