In the hustle-bustle of everyday business, where we think more about meeting budgetary goals and competing for the big wins, it's all too easy to overlook the human element. Amidst the pursuit of ...

Improve your marketing and sales writing with this five-minute cognitive empathy tool that reveals reader needs, removes ...

For years, empathy has been the soft skill many leaders paid lip service to but struggled to operationalize. Customer experience executives put it in presentations. HR leaders championed it in ...

Nine out of 10 consumers want brands to show empathy through their behavior, while 82% of CEOs believe empathy contributes to a company’s financial performance — but nearly half of all employees and ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

Action over sentiment. Empathy alone isn’t enough. Swift, measurable actions must follow to resolve issues and drive client satisfaction. Proactive problem-solving. Using predictive analytics and AI, ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

Regarding “West Herr Automotive finds service advisers from within the organization,” autonews.com, April 11: Tom Druzynski, service director for West Herr, a large dealership group in Western New ...

Imagine a world where the executives at Enron and Theranos had more empathy. Those companies might still exist, and all those employees and shareholders could be loving the retired life—rather than ...

Empathy-based leadership is increasingly recognized as a valuable approach in the business world, where traditional strategic plans often fall short. By prioritizing empathy, businesses can ...