Destination CRM

The Best Workforce Engagement Management (WEM): The 2024 CRM Industry Leader Awards

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...
Destination CRM

The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...
CRM Buyer

Playvox Workforce Management Prioritizes Emotional Loyalty

Building emotional loyalty with customers and employees might be the secret to long-term business success. Emotional loyalty is the strong emotional bonds people attach to brands, products, services, ...
Longview News-Journal

SuccessKPI Crowned 2024 CRM Industry Leader for Workforce Engagement Management by CRM Magazine

FAIRFAX COUNTY, Va., Sept. 11, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider, has been named a top five leader in the 2024 CRM Industry ...
FOX8 Cleveland

AI Meets Social Work: Untapped Solutions Secures Social-Impact Funding from Richard King Mellon Foundation to Scale Mission-Aligned CRM and Workforce Navigation Platform

NEW YORK, Dec. 17, 2025 (GLOBE NEWSWIRE) -- Untapped Solutions, the mission-aligned CRM transforming how nonprofits, government agencies, and employers serve communities, today announced a $515,000 ...
CRM Buyer

How AI-Driven CRM Cuts Costs and Boosts Engagement

Integrating CRM platforms with artificial intelligence (AI) can significantly reduce labor costs by automating repetitive tasks like data entry, lead qualification, and customer segmentation. By ...