Retailers moving past AI pilots need a governance model to prioritize AI agents, manage risk and tie each agent to measurable business value.

Walmart and Wing are expanding drone delivery to Denver and Seattle, extending fast fulfillment access to millions more ...

Adobe forecasts record $275.1 billion in U.S. holiday online sales, up 6.7%, with Cyber Monday topping $15 billion and Black ...

Many fashion CIOs I talk to are still asking whether to modernize off their legacy fashion ERP systems. That question was ...

Years ago, I tagged along on store visits with a colleague from headquarters. While I walked the floor checking windows and ...

Same-day delivery has become the baseline expectation for customers, and in-home delivery is rapidly becoming standard rather ...

It seems like everyone is talking about advertising in ChatGPT.  Historically, marketers advertised in new media properties, ...

Target is lowering prices on nearly 2,000 home and apparel items, categories that posted flat sales in the company's most ...

Learn how to put gamification to work across the entire customer journey, from that first play to lasting loyalty and repeat ...

From incident documentation to de-escalation, retailers say the case for body-worn cameras now extends well beyond loss prevention.

Amazon blocked Meta's Muse; Shopify didn't. Experts from Bain and CI&T explain what agentic AI means for retailers and whether shoppers trust it yet.

Despite the controversy surrounding fast fashion ecommerce retailer Shein, thousands of shoppers lined up outside a former Zara location on Toronto’s busy Queen St. West to check out the company’s ...