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Copilot integration in Microsoft 365 apps makes it a snap to generate first drafts, revise text, and get instant summaries for long docs or email threads. Here’s how to use Copilot for writing ...

Zoom has launched AI Companion 3.0 with a web interface and agentic tools, while extending limited meeting summaries and AI ...

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Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.